OUR STORE POLICIES
We founded prestigious collection with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
OUR SHIPPING POLICY
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will be responsible for paying the shipping costs for repairing/replacing your item to us. We will cover the cost of the item going to you. Please note, the item must be sent in the original packaging.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS AND REFUNDS
How It Works
Please read our policies before placing orders
We do not accept cancellation or swapping of orders.
Prestigious collection strive to Provide excellent customer service. Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business. We do Provide replacement for items that are defective or damaged, reported within 5 days of the arrival of your order
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@prestigiouscollection.ca If your return is accepted, we’ll send you a confirmation. Items sent back to us without first requesting a return will not be accepted.
360 uncut parcel opening video is must to claim any damage or missing items during shipping
opening video must be started before opening parcel and must be with standard speed, without breaks pause or cuts. Best way is to start recording and open parcel and then show all products in camera to capture defects and stop recording once all items are checked
Unfortunately, we cannot accept returns on change of mind, sale items or gift items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All damage claims and insurance claims will be handled by post party even for international orders, means your local post office will be responsible to handle the claim on behalf of customer. Damaged parcels must be returned to local post who delivered your parcel in its original condition and with all items ordered. Courier company then will access the damage claim and process if required. This might take longer than 3 weeks.
WARRANTY AT PRESTIGIOUS COLLECTION
Our Policy
We founded prestigious collection with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
PRIVACY POLICY
Trust Us with Your Information
Privacy policy
This Privacy Policy describes how Prestigiouscollection.ca/mywix.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Wix.com
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Wix.com
Customer support information
Examples of Personal Information collected:
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose:
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Wix.com to power our online store. You can read more about how wix.com uses your Personal Information here:https://www.wix.com/about/privacy
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@prestigiouscollection.ca